Shipping policy
Shipping Cost
Free WORLDWIDE shipping on all orders.
Available from the UK to 10 countries - Belgium, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Poland, Spain, United Kingdom, with more countries to come soon.
PLEASE NOTE: Custom fee may sometimes occur for your order. SERESAN does not cover any duties, taxes or handling fees which may be applied by your local customs authorities. We will not be able to offer a refund, should the package be rejected by the customer due to customs reasons.
Shipping Timeframe
Orders are shipped Monday to Friday. We will dispatch your order within 8-10 business days after receiving it. For pre-order items, please refer to the shipping timeframe specified on the product page.
It normally takes up to 3 business days to deliver UK orders and 5-7 business days for international orders.
Please note due to COVID-19, your order may take a bit longer to arrive with some courier services occasionally experiencing unexpected delays than usual. Thank you for your understanding.
Lost/Stolen Packages
For lost packages, please contact our customer service team at info@seresan.com, we are here to help!